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No Worries Returns Policy

It happens! You can order the wrong thing or too many. If that’s the case, we will do our best to replace or refund it for you -  no worries.

NB: some of the following items may be nonreturnable:

  • Software
  • Opened inks or toners
  • Mobile phones, tablets, printers, laptops and PC’s
  • All other technology products and accessories
  • Furniture items
  • Special custom orders or any product 

Important: You must return goods either by courier or in person to our store within 14 days in original condition and include the packaging. If any of these conditions are not met then we reserve the right to refuse to credit the goods.

How to organise your return

Step 1

The first step is to obtain a Returns Authorisation Number (RA). You can get your RA by:

Who organises the courier?

If the responsibility for the return was on our part then we will also email you a courier ticket to attach to the package.

If the responsibility for the return was on your part then you will need to organise your own courier to return the items.

Step 2

Once you have the RA number, write it on a copy of the packing slip, and enclose the packing slip inside the box you are returning the goods in.

Step 3

If we are sending you a courier ticket, attach the ticket to the outside of the package. There will be instructions on how to organise a courier with the emailed ticket.

If you are sending the goods back via your courier, just make sure the packing slip with the RA number written on it is enclosed.

If you are dropping the goods back to us in person, follow the same procedure to obtain the RA number and return the goods with a copy of the packing slip with RA number written on it.

Step 4

Once we have received your return, we will assess its condition and pass the credit.

Restocking Fees

Although we are happy to accept returns, some products will incur a “Restocking Fee” from our supplier. In this case we will need to pass this onto you and the amount may be taken off any credit or refund issued. This will typically be on more substantial items like furniture.

Please contact Kiwi Office on 8000 KIWIOFFICE or (09) 847 9015 if you have any questions.

Repairs under Warranty

To report a faulty product contact us by:

We will check to see if it is still under warranty. If it is we’ll generate an RA number and organise with you to send the faulty goods for repair under the manufacturer’s warranty. If irreparable, the supplier will replace the item.

And of course we’ll honour your rights under the Consumer Guarantees Act 1993 or our Business Sale Terms and Conditions.

If you are sending the goods back via your courier, just make sure the packing slip with the RA number written on it is enclosed.

If you are dropping the goods back to us in person, contact us to obtain the RA number and return the goods with a copy of the packing slip with RA number written on it.

Non-warranty Repairs

When you contact us to report your faulty product, we will determine if it’s under warranty. If it’s not then we can arrange with you to either get the item sent to the distributor or for someone to come and assess your item.

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