Frequently Asked Questions
At this stage only account holders can purchase from our website. Please click on REGISTER FOR A LOG-IN on the home page or give us a call on 09 847 9015
At the Log-in screen, click on the FORGOTTEN YOUR DETAILS? link. Enter the email address you used to register and we will send you an email to reset your password.
Click the PROFILE tab at the top right of the home page. You can update your contact details, address and e-mail as well as reset your current password.
If you know the description or code of the product you are looking for, you can enter it in the search box at the top of the screen. Alternatively you can search for your product using the product menu on the left side of the home page.
Once you have found the product you want, enter the quantity and click BUY. This will add the product to your CART. After adding all the items you want, click CHECKOUT. From there you can place your order.
If you click on the cart icon at the top right hand of your screen, you will see a summary of your order. Click on the X next to the product description to remove the item.
Click the ADD TO FAVOURITES option under the BUY button. You will also see a green star highlighted next to the product image which shows that item is saved as a favourite.
Yes you can. When you place your order, you can click on the SAVE button at the bottom of the Cart. This will then take you to SHOPPING LISTS where your list is saved. You can name your list, for example "Monthly Paper Order". The SHOPPING LISTS can be found in the Greeting Box on the home page.
All the items in your Cart will remain there until you Checkout. You can add/delete products at anytime- they won't disappear!
Give us a call on 09 847 9015. Our Customer Service Team will help you.
We send you an order confirmation email to your inbox when you submit an order.
Click on the ACCOUNTS tab. Use the drop-down box to choose HISTORY where you can view your invoices and orders.
Find the HISTORY as per above, select your document and click PRINT. This will download a PDF which you can then print.
Bank Transfer, Visa and Mastercard.
You can save your card details on our website. Call (09)847 9015 for more details.
North Island delivery will be the next business day if you place your order by 4pm. South Island delivery is 2-3 business days. We also offer an Urgent courier service, Please call our Customer Service Team on (09)847 9015.
An Order Confirmation is sent to your inbox on submitting your order. Each shipment includes an Invoice or Packing Slip depending on what you have specified
Once an order has been shipped, you can use TRACK & TRACE from the link we send you to monitor delivery progress. If your item does not arrive within two days for a standard product please call (09)847 9015 and our Customer Service Team will assist you.
Sometimes the courier company may split your delivery. Use TRACK & TRACE from the link we send you to monitor delivery progress of all your packages. If you can see your order has been split and you have received your order in the expected time please give us a call on (09)847 9015.
To view our Returns Policy, please go to the RETURNS link at the bottom of our home page.
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